Plan Ahead to Secure Your Spot
Booking & Payment Policy
To ensure availability, we recommend booking your trek, tours, and transportation at least three months in advance. For the high season (July–August), booking six months in advance is ideal. Once you finalize your itinerary, we will send you a booking summary along with bank details for payment.
How to Book with Us
Step 1
Contact us to discuss your trek, tours, stay, and transportation preferences.
Step 2
Pay a deposit to confirm your booking.
Step 3
Receive your booking confirmation and get ready for your adventure!
Deposit Policy
01
Why a Deposit is Required
A 50% deposit of your total booking cost is required to secure your trek, stay, transportation, and activities. This ensures that our guides, drivers, and equipment are exclusively reserved for you. Once your deposit is received, we immediately notify our team to block your dates and decline other bookings.
02
How to Pay
We will send you an invoice with the deposit amount and payment details. Deposits can be made via bank transfer or PayPal. All deposits must be paid at least three weeks (21 days) before arrival. Last-minute bookings may not be accommodated online.
03
Full Payment Upon Arrival
The remaining balance is payable in cash (IDR) upon arrival in Bukit Lawang. We will inform you of the exact amount to bring in IDR.
Cancellation & Refund Policy
Cancellation and Refunds
• Cancellations made 20 days or more before arrival: You will receive a refund of your deposit, minus a 10% transaction fee.
• Cancellations made less than 20 days before arrival: The deposit is non-refundable, as it covers guide, trek, and transport arrangements.
Changes to Itinerary
If you need to adjust your arrival date or activities, we will do our best to accommodate the changes, but additional fees may apply.
Please notify us as early as possible to avoid complications. Late changes (less than 20 days before arrival) may result in limited availability or extra costs due to rebooking teams, guides, or drivers.
Important Notes
• Itinerary Changes: Once booked, guides and drivers are committed to your schedule, and changes may incur fees.
• Flight Delays: Any additional costs resulting from flight delays or cancellations are the guest’s responsibility.
• No Refunds for Unused Services: If you choose not to proceed with any booked activity, our team is still compensated for their time and preparation.
START YOUR ADVENTURE WITH US
Experience the raw beauty of the Sumatran rainforest
Whether you’re on a short trek or a multi-day expedition, our campsites provide the perfect home in the wild.